Refund Policy

We want you to be happy with every order. If something is not right, this policy explains how returns, exchanges and refunds work.

1. Return Window

You can raise a return or replacement request within 48 hours of delivery.

2. Eligibility

Since our products are food items, we accept returns only in these cases:

• The jar or packet arrived damaged, broken or leaking.
• You received the wrong product or wrong quantity.
• The product is past its expiry date at the time of delivery.

The product must be unopened (except for quality complaints) and the order number or invoice is required.

3. Non Returnable Items

• Opened or partly used jars and packets, unless there is a genuine quality issue.
• Products not stored as per the instructions on the label after delivery.
• Change of mind or taste preference after the product is opened.
• Items marked “Final Sale” on the product page.

4. How to Request a Return

• Go to My Orders in your account and choose the item.
• Select a reason for the return and submit the request.
• Our courier partner will pick up the item within 2 to 3 business days.

5. Refund Process

Once your request is approved (and the item is picked up, where needed), we will process your refund within 5 to 7 business days.

• Online payments: refunded to the original payment method.
• Cash on Delivery: refunded to your bank account or as store credit.
• Shipping charges are non refundable, unless the item was damaged or wrong.

6. Damaged or Wrong Items

If you receive a damaged, defective or wrong item, share clear photos or a short video of the product and outer packaging when you raise the request. We will arrange a free replacement or a full refund.

7. Order Cancellation

You can cancel an order before it is shipped from your dashboard or by contacting support. If you paid online, the full amount will be refunded. Orders that have already shipped cannot be cancelled, but can be returned after delivery.

8. Contact Us

For help with returns or refunds, email support@riyaachaarpapad.com or call +91 00000 00000 (Mon to Sat, 10am to 7pm).